Information We Collect

When you engage with our personal finance education programs, we collect information that helps us provide better learning experiences and support your financial education journey.

Personal Information

• Name, email address, and phone number when you enquire about programs
• Educational background and career goals during enrollment discussions
• Payment information for course fees (processed securely through our payment partners)
• Communication preferences and contact history
• Learning progress and assessment results during your studies

Technical Information

Our website automatically collects certain technical information to improve functionality and user experience:

• Browser type, device information, and operating system
• IP address and general location information
• Pages visited and time spent on our educational resources
• Referral sources and search terms used to find us

How We Use Your Information

We use your personal information primarily to support your financial education goals and improve our services. Here's specifically how:

1. Responding to your enquiries about our finance education programs and providing detailed course information
2. Processing enrollment applications and managing student records throughout your learning journey
3. Delivering educational content, assignments, and providing personalized feedback on your progress
4. Sending important updates about your course, schedule changes, or new learning opportunities
5. Improving our curriculum based on student feedback and learning outcomes
6. Complying with Australian education reporting requirements and maintaining accreditation standards

Information Sharing and Disclosure

We maintain strict control over your personal information and only share it in specific, necessary circumstances:

Authorized Third Parties

• Payment processors for secure handling of course fees and refunds
• Educational technology platforms that host our learning management system
• Professional development partners for internship placement assistance
• Government education authorities when required by Australian law

Legal Requirements

Under certain circumstances, we may be required to disclose your information:

• When required by Australian federal or state education regulations
• To protect the rights, property, or safety of our students and staff
• In response to valid legal processes or court orders
• For accreditation reviews and quality assurance audits

Data Security and Protection

We take comprehensive measures to protect your personal information from unauthorized access, loss, or misuse. Our security practices include:

Our staff receive regular training on privacy protection and data handling procedures. We also conduct annual reviews of our security practices to ensure they meet current industry standards.

Your Privacy Rights

Under Australian Privacy Principles, you have several rights regarding your personal information. You can exercise these rights by contacting us directly:

Access and Correction

You can request to see what personal information we hold about you and ask us to correct any inaccuracies. This includes your enrollment details, learning records, and contact information.

Withdrawal of Consent

You may withdraw your consent for certain uses of your information, such as marketing communications. However, we may need to retain some information for legitimate educational and legal purposes.

Data Portability

You can request a copy of your learning records and personal information in a commonly used format if you wish to transfer to another educational provider.

Data Retention

We retain your personal information for different periods depending on the type of information and legal requirements:

• Student records: Maintained for 30 years after course completion as required by Australian education standards
• Financial records: Kept for 7 years after the last transaction for tax and audit purposes
• Marketing communications: Retained until you unsubscribe or request removal
• Website analytics: Automatically deleted after 26 months unless used for legitimate research
• Support communications: Kept for 3 years to help resolve any ongoing enquiries

When information is no longer needed, we securely delete or destroy it using industry-standard methods to prevent unauthorized recovery.

International Data Transfers

Some of our educational technology partners operate servers outside Australia. When your information is processed internationally, we ensure:

• All partners meet or exceed Australian privacy protection standards
• Data transfer agreements include specific privacy and security requirements
• Your information receives the same level of protection regardless of location
• We maintain oversight and audit rights over international data processing

Currently, some of our learning management and communication systems use servers in the United States and European Union, all of which operate under strict privacy frameworks compatible with Australian law.

Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience and understand how our educational resources are used:

Essential Cookies

These cookies are necessary for our website to function properly and cannot be disabled. They enable basic features like page navigation and access to secure areas.

Analytics Cookies

We use analytics tools to understand which educational content is most helpful and how we can improve the user experience. This information is aggregated and doesn't identify individual visitors.

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality and your ability to access some educational resources.

Changes to This Policy

We review and update this privacy policy annually or when there are significant changes to our practices or legal requirements. When we make changes:

• We'll update the "last modified" date at the top of this policy
• Current students will be notified via email about significant changes
• The updated policy will be posted on our website at least 30 days before taking effect
• We'll explain what changes mean for your personal information

We encourage you to review this policy periodically to stay informed about how we protect your privacy.